Cancer is the leading cause of death in children in the UK. Kidscan is one of the very few charities in the UK solely, dedicated to combating children’s cancer.
Contributions made by Agile Automations
As Kidscan receive no statutory funding, they solely rely on the contributions and donations from generous UK public and other organisations and run their entire operations using the services provided by volunteers and business partners like the Agile Automations.
To be compliant with the data security and General Data Protection Regulation (GDPR), they must maintain customer and donor data onto their IT systems. This process used to consume a lot of admin resources and cost several thousand pounds a year to implement and maintain using the latest IT infrastructure.
Even for a profit-making business, this overload can be very expensive, so for a not-for-profit charity with such a noble cause, it felt like a waste of resources.
Agile Automations, partnered with Kidscan and supported them to implement a robust Client Relationship Management (CRM) that is powered by RPA and machine learning. It achieves the following automatically:
- Sending out notifications (letters and emails) to clients and donors, using automation
- Keeping the data secure and up to date with regular prompts to the staff members so that they can take GDPR compliant actions
- User-friendly interface to allow staff to retrieve and update any customer/donor data
- Customer/donor self-service portal, so that they can maintain their own data or make regular or one-off the donations